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Loyalty business model
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91	Jackie Huba is the author of the new book, Monster Loyalty: How Lady Gaga Turns Followers into Fanatics. She is also the coauthor of two previous books on customer loyalty: Citizen Marketers: When People are the Message, Add to Reading List Source URL: jackiehuba.com Language: English - Date: 2014-01-29 20:39:22 Loyalty business model Word-of-mouth marketing Word of mouth Strategic management Evangelism marketing Customer engagement Marketing Business Business models
92	PAY ONE PRICE SERVICE PROGRAM— Balancing Your Break/Fix With Your Testing and Calibration Services By Robert Sombach Add to Reading List Source URL: www.miracleservice.com Language: English - Date: 2014-07-24 08:40:48 Calibration Measurement Metrology Standards Pricing Service Loyalty business model Monopoly Business Marketing Economics
93	Scott M Broetzmann President & Co-Founder Scott’s creed for creating an extraordinary customer experience is simple: invest in those actions that lie at the intersection of increased customer loyalty and a favorable re Add to Reading List Source URL: www.customercaremc.com Language: English - Date: 2014-11-12 11:59:37 Consumer behaviour Customer experience Customer satisfaction Customer service Voice of the customer Loyalty business model Marketing Customer experience management Business
94	The “Official” (and somewhat boring) Shep Hyken Bio -- Please note: This is not Shep’s introduction. Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New Add to Reading List Source URL: www.hyken.com Language: English - Date: 2015-04-28 09:30:00 Customer relationship management Customer experience Loyalty business model Customer service Shep Marketing Customer experience management Business
95	Research in Business and Economics Journal Customer loyalty: A multi-attribute approach J. Barry Dickinson Holy Family University ABSTRACT Add to Reading List Source URL: www.aabri.com Language: English - Date: 2015-01-22 15:27:42 Business models Organizational behavior Customer satisfaction Loyalty business model Brand loyalty Customer retention Loyalty program Job satisfaction Customer experience Marketing Business Consumer behaviour
96	Amos Lakos & Shelley Phipps Add to Reading List Source URL: dspace.fsktm.um.edu.my Language: English - Date: 2011-04-29 02:35:40 Marketing Information science Knowledge representation SERVQUAL Service quality Loyalty business model Customer satisfaction The Journal of Academic Librarianship Library and information science Library science Business Science
97	Experience Acceleration Functional and Strategic Consulting from C-Level Experts TechCXO Consultants Accelerating your Sales, Marketing, Operational, and Financial Objectives Add to Reading List Source URL: www.techcxo.com Language: English - Date: 2014-09-04 07:59:15 Loyalty business model Strategic management Marketing operations Business Marketing Sales
98	VERISIGN SECURITY SERVICES KCS at Work: Improving the Customer Experience SM Consortium for Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2012-05-24 12:30:54 Business Verisign Customer experience Knowledge Centered Support Technical support Customer support Customer insight Loyalty business model Marketing Customer experience management Help desk
99	SL Special Report 2009.pmd Add to Reading List Source URL: www.hyken.com Language: English - Date: 2012-11-27 13:15:16 Amazon.com Zappos.com Customer experience Loyalty business model Customer service Jeffrey Gitomer Customer Service-profit chain Marketing Business Customer experience management
100	excellence customer service AUSTRALIAN EDITION #e Add to Reading List Source URL: www.csia.com.au Language: English - Date: 2013-09-19 20:00:47 Customer experience management Electronic commerce Net Promoter Customer satisfaction Customer experience Customer retention Loyalty business model Customer lifetime value Customer service Business Marketing Consumer behaviour